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Intercom
A capable chat suite, but priced for enterprises and locks key features behind expensive add-ons.
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Tawk.to
Free live chat, but the upsells (agent removal, translation, video) add up — and visitor tracking is bare-bones.
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Crisp
Solid product but the "Magic Browse" co-browsing and unlimited history live behind their priciest plan.
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Drift
A revenue-team tool. Powerful playbooks, but priced like a CRM and overkill for support-first teams.
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