AI auto-replies, heatmaps, session recordings, UTM tracking, goals, WhatsApp — LiveVisitorHub combines Google Analytics + Microsoft Clarity + Intercom. Free plan available.
Slash commands, real-time suggestions, voice-to-text, on-demand translation — all powered by Gemini (cheapest in the market) or Claude. BYO API key, no markup.
Type /refund → AI drafts a full personalised reply with the visitor's name, order context, and KB facts. 10 built-in shortcuts plus your own canned-response slash commands.
Every time the visitor speaks, three click-to-send one-liners appear above the input. Distinct in tone (acknowledge / clarify / propose action). Saves 30s per chat.
Hold the mic, talk, release — Gemini transcribes and fills the input. 3–4× faster than typing on mobile. No extra SDK, no extra cost.
Visitor types Hindi, agent reads English. Agent replies English, visitor sees Hindi. 24-hour cache so the same message never costs tokens twice.
Drop a "Pick a time →" card right in chat. Visitor picks a slot without leaving the conversation. URL remembered per agent — one-click reuse.
Agent sends visitor a one-time link. Days later visitor clicks → same conversation continues, agent reassigned, transcript intact. Unique — no competitor has this.
Agent sees what the visitor is typing in real-time before they hit send. 1-2 seconds of "free time" to compose a faster, better reply. Crisp's signature feature.
Toggle on per chat. Visitor types Hindi → agent reads English. Agent replies English → visitor sees Hindi. Powered by Gemini, 24-hour cache so you never pay twice for the same translation.
Visitor can rate the conversation any time, not just after it ends. Quick ⭐ button in the widget toolbar. Catch frustration before they bounce.
AI that analyses every chat, finds what's eating your hours, drafts the answers, and grades your team. Nobody else combines all four.
30 days of chats → 4-8 named themes with share %. "35% refunds, 18% shipping, 12% feature-requests" — finally know where the queue time goes.
Finds repeated questions your KB doesn't answer well, drafts the missing articles, one-click publish. Your knowledge base grows itself.
Paste raw notes, bullets, or a chat transcript → polished article with title, sections, summary. Publish straight to your KB with one click.
After every chat closes, AI gives the agent 3 specific improvement tips referencing exact moments in the transcript. Onboarding new agents on autopilot.
Real-time alert when a chat's tone turns negative or angry. Supervisor sees "Bhavesh sounds angry, jump in?" in the dashboard before things escalate.
Visitor leaves their email → AI infers their company and 1-line context. Agent sees who they're talking to before opening their mouth.
Paste any help page URL → server fetches it → AI rewrites as a clean KB article → one-click publish. Migrate from Notion / Intercom / Zendesk in minutes, not weeks.
Customers email support@yourdomain.com — it arrives in your LiveVisitorHub queue as a chat. Agents reply in the dashboard, replies go out via your own SMTP from your own address. The customer never knows it's not a "real" email.
Single chronological feed of every visitor event. Per-page engagement metrics. Most-clicked elements. Where visitors drop off the chat funnel.
Pageviews + clicks + chats + notes + recordings + surveys + UTM history in one chronological feed. "Bhavesh asked for a refund 2 weeks ago, viewed premium 3 visits ago, is here now."
Bubble seen → opened → typed → sent. See exactly where visitors drop off before becoming a real chat. Identify if your bubble copy or panel UX is killing conversions.
Every page in one sortable table: views, avg time, bounce, click density, rage clicks, dead clicks, engagement score (0-100). Find the leaky pages instantly.
Ranked list of every clicked button, link, and element across your site. Filter by normal / rage / dead. What people actually interact with, not what you assume.
World map with pulsing markers for every online visitor. Leaflet.js + OpenStreetMap — free, no API key. Auto-refreshes every 30s.
Drop window.LiveTrack.identify({email, user_id, plan, mrr, ...}) in your app — every chat now shows the visitor's real name, email, plan, and any traits you push. Critical for B2B SaaS.
Visitor closes the browser mid-chat? Your next reply automatically emails them via your own SMTP. Conversation continues seamlessly across channels — Crisp's "continuity" feature, built in.
Embedded uptime board at /status/ — overall status, 5 component health checks, customer email subscriptions. Bookmark + share, no third-party tool needed.
2FA, magic links, field-level encryption at rest, throttled auth — security normally locked behind enterprise plans, free for everyone here.
Time-based OTP via Google Authenticator / Authy / 1Password. Eight single-use backup codes per agent, stored as PBKDF2 hashes. Rate-limited verify (10 attempts / 5 min).
Skip the password — agent enters email, gets a one-time login link. 32-byte tokens, 30-min expiry, single-use, constant-time compare. Rate-limited per IP.
2FA secrets, webhook signing keys, Anthropic / Gemini API keys, WhatsApp tokens — every secret Fernet-encrypted before hitting the DB. Backup codes one-way hashed.
Login attempts, magic-link requests, password reset, widget API, KB suggest, AI endpoints — all rate-limited per IP / per user. Email-bomb protection built in.
Every successful login + 2FA verify rotates the session ID (cycle_key()) — defeats session fixation. Auth boundaries hardened against the OWASP top 10.
Hide the chat bubble entirely while keeping visitor tracking + recordings active. Useful for analytics-only customers or trialling internally before launch.
Your 24/7 first responder. Answers visitor questions instantly using your custom knowledge base — before a human agent even joins. Competitors charge $50+/mo for this.
Build automated conversation flows with a visual drag-and-drop editor. No coding needed — just draw the conversation path and activate.
Let customers find answers themselves. Public help center at /kb/your-org/ with full-text search and category browsing — typical teams see noticeable chat-volume reduction once articles are in place.
Connect your WhatsApp Business account and manage all WhatsApp conversations from the same LiveVisitorHub dashboard. India's #1 requested feature.
A serious Google Analytics alternative built right into LiveVisitorHub. Custom date ranges, period comparison, UTM tracking, goals + conversions, 15+ analytics features. Core analytics are free; deeper drill-downs unlock on Pro.
Everything Google Analytics offers — built into your dashboard. No external scripts needed.
Track utm_source, utm_medium, utm_campaign, utm_term, utm_content — auto-captured from URLs. See which campaigns drive traffic.
Know what percentage of visitors leave after viewing just one page. Identify problematic pages instantly.
Average session length and pages per visit — core engagement metrics updated in real-time.
See your most visited pages ranked by views with average time spent. Find your best content.
Donut chart showing new vs returning visitor ratio. Understand your audience loyalty.
Today, 7d, 14d, 30d, 90d presets or custom date range. Every report respects the selected period.
Set URL-based or event-based goals with monetary values. Track completion rates and total conversion value.
Know where visitors enter and leave your site. Optimize entry points and reduce exit rates.
See visitor distribution by country with visual cards. Top 30 countries ranked by traffic.
Track button clicks, form submits, video plays via API. Event name, category, label, and monetary value.
See page-to-page navigation paths. Top 15 transitions ranked by frequency. Find your users' journey.
Auto-compare current period with previous. See +/-% change for visitors and pageviews at a glance.
Automated daily, weekly, or monthly analytics reports delivered to your inbox. One-click send now.
Track page load times via API. Color-coded slow pages. Average load time across your site.
Auto-detect visitor language from browser Accept-Language header. See top languages in analytics.
See exactly what users do on your site. Click heatmaps, scroll depth tracking, session replay with frustration detection — Microsoft Clarity features, built into the Pro plan.
Heatmaps, recordings, and frustration detection — everything Microsoft Clarity offers, built-in.
Visual overlay showing exactly where users click on each page. Filter by device type and date range. Spot UX issues instantly.
See how far users scroll on every page. Average scroll depth percentage. Distribution chart shows drop-off points.
Record and replay visitor sessions with mouse movements, clicks, and scrolling. Filter by device, duration, and frustration signals.
Auto-detect when users rapidly click the same element — a clear sign of frustration. Find broken UI automatically.
Find elements that look clickable but aren't. Clicks that produce no response — fix misleading UI elements.
Visitors who navigate to a page and immediately return. Content didn't match expectations — find problem pages.
Catch frontend JS errors with source, line, column, and stack trace. Grouped by error message with occurrence counts.
AI-calculated 0-100 frustration score per session combining rage clicks, dead clicks, quick-backs, and JS errors.
Bounce rate, avg time, scroll depth, click counts, rage clicks, and engagement score — for every individual page.
See which buttons, links, and elements get the most clicks. Element tag, text content, and click count rankings.
Everything competitors charge $100+/month for — start free, scale on Pro ($19/mo) or Enterprise ($79/mo).
Create custom visitor segments based on 10+ conditions — visits, country, device, referrer, engagement score, chat history. Quick presets for VIP, returning, and mobile visitors.
Full dark theme across the entire dashboard. Toggle instantly with one click. Persists across sessions. Beautiful purple-tinted dark palette optimized for night work.
Organize agents into Sales, Support, Billing teams. Assign department leads. Track online agents per department. Route chats to the right team.
Set response & resolution targets per priority level. Real-time at-risk chat detection. Breach tracking and alerts. No other free tool offers this.
Create NPS, CSAT, and custom surveys. Post-chat survey triggers. Dynamic question builder with 4 question types. NPS score with promoter/detractor breakdown.
Install LiveVisitorHub on your phone like a native app. Offline caching, push notifications, app shortcuts. Reply to chats on-the-go — no app store needed.
The foundation that makes LiveVisitorHub the most complete support platform available.
WebSocket-powered instant messaging. File sharing, image preview, typing indicators, read receipts — zero latency.
IP, browser, OS, device, country/city, pages visited, referrer source, time on site — all in real-time.
Custom colors, title, position. One-line embed code works on any website. Proactive chat popups.
Unlimited agents. Auto-assign with least-busy or round-robin routing. Transfer & takeover chats.
Chat volume trends, CSAT analytics, agent leaderboards, browser/device breakdown, hourly activity.
Reusable replies with /shortcuts. Personal saved replies. Instant search and insert.
Desktop push, email alerts, unread badges, sound alerts — never miss a message.
Connect to any system. Events for chat created, closed, new message. HMAC signatures.
Full isolation per org. Token auth, CSRF, rate limiting, visitor banning, role-based access.
Set working hours. Widget auto-switches to offline mode. Offline lead capture form.
CSV export for visitors & chats. Download or email chat transcripts. HTML export with styling.
Complete activity log. Who joined, transferred, closed chats. Full accountability.
See why LiveVisitorHub is the best choice — more features, transparent pricing.
| Feature | LiveVisitorHub FROM $0 | Intercom $74/mo | Google Analytics Free | MS Clarity Free |
|---|---|---|---|---|
| Chat & Support | ||||
| AI Auto-Reply Bot | ||||
| Chatbot Flow Builder | ||||
| Knowledge Base | ||||
| WhatsApp Integration | ||||
| SLA Management | ||||
| Surveys & NPS | ||||
| Google Analytics Features | ||||
| UTM Campaign Tracking | ||||
| Bounce Rate & Session Metrics | ||||
| Goals & Conversions | ||||
| Landing & Exit Pages | ||||
| Custom Event Tracking | ||||
| User Flow Visualization | ||||
| Cohort Retention | ||||
| Scheduled Email Reports | ||||
| Microsoft Clarity Features | ||||
| Click Heatmaps | ||||
| Scroll Depth Tracking | ||||
| Session Recordings | ||||
| Rage Click Detection | ||||
| Dead Click Detection | ||||
| JS Error Tracking | ||||
| Frustration Score | ||||
| Unique to LiveVisitorHub | ||||
| Live Chat + Analytics + Heatmaps (3-in-1) | ||||
| Real-time Visitor Tracking | ||||
| Unlimited Agents | N/A | N/A | ||
| Self-Hosted / Open Source | ||||
200+ features. Google Analytics + Microsoft Clarity + Live Chat in one platform. Free plan available — no credit card.