- Up to 100 visitors/month
- 1 Agent seat
- Live chat widget
- Real-time visitor tracking
- 30-day chat history
- Basic analytics
- AI bot replies
- Session recordings
- Everything in Free
- Unlimited visitors
- 5 Agent seats
- Session recordings & heatmaps
- Unlimited chat history
- Custom widget branding
- Email + Slack notifications
- Webhooks + integrations
- Priority email support
- Everything in Pro
- Unlimited agent seats
- AI bot (bring your own Claude key)
- WhatsApp + multi-channel inbox
- SLA management & surveys
- White-label widget
- API access & webhooks
- SSO + audit logs
- 24/7 priority support
What's in each plan
Quick side-by-side of the features that matter most.
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Monthly visitors | 100 | Unlimited | Unlimited |
| Agent seats | 1 | 5 | Unlimited |
| Live chat widget | ✓ | ✓ | ✓ |
| Real-time visitor tracking | ✓ | ✓ | ✓ |
| Session recordings & heatmaps | — | ✓ | ✓ |
| Chat history retention | 30 days | Unlimited | Unlimited |
| Widget branding control | — | Custom | White-label |
| AI auto-reply bot (BYO key) | — | — | ✓ |
| WhatsApp / Multi-channel | — | — | ✓ |
| SLA management + surveys | — | — | ✓ |
| Webhooks & API access | — | Webhooks | Full API |
| SSO + audit logs | — | — | ✓ |
| Support | Priority email | 24/7 phone |
Pricing FAQ
Is there really a free plan?
Yes — Free is genuinely free forever, no credit card. It caps at 100 visitors/month and 1 agent. Upgrade only when you outgrow that.
Can I switch plans later?
Anytime. Upgrades take effect immediately, downgrades take effect at the end of your current billing cycle. No prorated charges to worry about.
What's your refund policy?
14-day money-back guarantee on any paid plan. Email us within 14 days and we'll refund — no questions asked. See Refund Policy.
Do you offer annual billing?
Yes. Switch the toggle above to annual and save 20% on Pro and Enterprise — billed once a year.
Are there setup or hidden fees?
None. The price you see is the price you pay. No per-seat surcharges, no message overages, no "AI add-on" tax.
How does the AI bot cost work?
The Enterprise plan ships with an AI bot, but you bring your own Anthropic API key — so you pay Anthropic directly for your usage, with no markup from us.