Got a Question?

Yes — the Free plan is genuinely free forever. No credit card required. It includes the live chat widget, real-time visitor tracking, and basic analytics for up to 100 visitors per month. Upgrade only when you outgrow it.

Three things: (1) Real visitor tracking and session recording are built in — not paid add-ons. (2) The AI bot uses your own Anthropic key, so you pay providers directly with no markup. (3) Pricing is flat and predictable — no per-resolution or per-message fees. See our comparison page for the full breakdown.

Under 5 minutes. Sign up → copy the embed snippet → paste before </body> on your site. Visitors start showing up in your dashboard in real time.

Copy the embed code from your dashboard (Settings → Widget) and paste it just before the closing </body> tag. It's one line of JavaScript. Works with WordPress, Shopify, Wix, Webflow, React, Vue, plain HTML — anything.

Yes. The widget script automatically tracks SPA route changes via history.pushState hooks — no manual instrumentation needed. See Integrations for framework guides.

Yes. Each website gets its own tracking key, dashboard view, and stats. Domain-wise filtering is built into the dashboard so multi-domain customers can analyze each site independently.

Yes — in Widget Settings, enable "Hide chat widget (tracking-only mode)". The chat bubble disappears from your site but visitor tracking, page views, and session recordings keep running.

14-day money-back guarantee on every paid plan. If you're not satisfied within 14 days of billing, email us for a full refund — no questions asked. See the Refund Policy for details.

Anytime. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the end of your current billing cycle.

Yes. Switch to annual billing on Pricing and save 20% on Pro and Enterprise — billed once a year.

No. Flat price, predictable bill. The Enterprise AI bot is bring-your-own-key (Anthropic) — you pay them directly with zero markup from us.

All major credit and debit cards. Enterprise customers can request invoice billing or wire transfer — contact sales.

Yes. All data is encrypted in transit (TLS 1.3) and at rest. Sensitive fields — 2FA secrets, webhook signing keys, API keys — are individually encrypted with Fernet (AES-128-CBC + HMAC) on top of database-level encryption.

Yes. We give visitors data export and deletion endpoints, ship a configurable cookie banner, and process minimum-required data only. Your visitors' data is never sold or shared with third parties.

Yes. Time-based OTP (Google Authenticator, Authy, 1Password) plus 8 single-use backup codes per agent. Magic-link passwordless login is also available.

Primary infrastructure runs in AWS US-East and EU-West regions. Enterprise customers can request EU-only or single-region pinning.

99.9% on Pro and Enterprise. Real-time chat runs on auto-failover infrastructure with Redis-backed channel layers, so a single worker outage doesn't drop messages.

When a visitor sends a message, the bot first checks your knowledge base for a keyword match. If nothing fits and you've connected Claude (Anthropic), it sends the visitor's message plus your KB context to Claude and posts the reply. Human handoff happens automatically if confidence is low or the visitor asks for one.

No markup from us. The AI bot uses your own Anthropic API key — you pay Anthropic directly for tokens. We charge a flat Enterprise plan price, no per-resolution fees.

Default is claude-haiku-4-5 — fast and cheap, great for support replies. You can switch to Sonnet or Opus per organization in AI Bot Settings.

The bot falls back to keyword-matched knowledge base entries. If nothing matches there either, the chat is routed to a human agent automatically. No silent failures.

Free: 1 agent. Pro: 5 agents. Enterprise: unlimited. All plans support multiple simultaneous chats per agent — there's no per-chat throttle.

Yes. Widget color, position, welcome message, business hours, and custom logo are configurable from the dashboard. Pro removes the "Powered by" badge. Enterprise gets full white-label.

Yes — email support on Free, priority email + live chat on Pro, dedicated account manager with 24/7 phone support on Enterprise. We dogfood our own product, so chat us anytime at Contact.

Yes. Create departments (Sales, Support, Billing) and route chats automatically by keyword, page URL, or visitor segment. Departmental SLAs and surveys are configurable per department.