Last updated: March 31, 2026
1. Introduction
LiveVisitorHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, chat widget, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Name (first and last)
- Email address
- Username and password (encrypted)
- Company name (optional)
2.2 Visitor Tracking Data
When visitors browse websites using our tracking widget, we collect:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Pages visited and time spent
- Referrer URL and traffic source
- Session duration and page view count
2.3 Chat Data
When visitors use the live chat widget, we collect:
- Name and email provided in the pre-chat form
- Chat messages and conversation history
- Chat timestamps and duration
2.4 Automatically Collected Data
We automatically collect certain information when you access our Service:
- Log data (access times, pages viewed, IP address)
- Cookies and similar tracking technologies
- Device information
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide the Service: To enable visitor tracking, live chat, and analytics features
- Improve the Service: To analyze usage patterns and enhance functionality
- Communication: To send service updates, security alerts, and support messages
- Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance
- Security: To detect and prevent fraud, abuse, and unauthorized access
- Legal Compliance: To comply with legal obligations and resolve disputes
4. Data Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties. Your data is yours.
We may share information only in these limited circumstances:
- Service Providers: With trusted third-party providers who help us operate our Service (hosting, analytics), bound by confidentiality agreements
- Legal Requirements: When required by law, regulation, or legal process
- Protection of Rights: To protect our rights, privacy, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Passwords are hashed using industry-standard algorithms
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorized personnel
- Secure data centers with physical security measures
While we strive to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security but take every reasonable precaution.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Specifically:
- Account data: Retained until account deletion
- Visitor tracking data: Retained for 12 months (Free plan) or as per your plan
- Chat history: 30 days (Free) or unlimited (paid plans)
- Log data: Retained for 90 days
You can request deletion of your data at any time by contacting us.
7. Cookies
We use cookies and similar technologies to:
- Maintain user sessions and authentication
- Track visitor sessions for the tracking widget
- Remember user preferences
- Analyze usage patterns to improve our Service
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.
8. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Request your data in a portable format
- Objection: Object to processing of your data for certain purposes
- Withdrawal: Withdraw consent at any time
To exercise these rights, email us at privacy@livetrackpro.com.
9. GDPR Compliance
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on:
- Your consent
- Performance of a contract
- Legitimate business interests
- Legal obligations
10. Children's Privacy
Our Service is not directed to individuals under 16. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it promptly.
11. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use after changes constitutes acceptance.
13. Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: privacy@livetrackpro.com
- Contact Page: Contact Us
- Address: LiveVisitorHub, Bengaluru, Karnataka, India